Job No *
Brief Description Of Work *
Property Address *
1. Was the repair easy to report? *
Yes
No
2. Did the Helpdesk Agent who handled your call give you their full name? *
3. Were you told when the Operative would be calling? *
4. Did you receive a telephone call before the appointment from our Operative informing you of their arrival? *
5. Did our Operative arrive within the appointment timescale? *
6. Did the Operative show you their identification card? *
7. Was the Operative in clearly identifiable uniform, and of smart appearance? *
8. Was the Operative’s vehicle clearly identifiable as belonging to MHS? *
9. Was the Operative who attended professional and polite? *
10. Did the Operative ensure that the working area was protected prior to starting the work and clean-up adequately on completion of the works? *
11. Did the Operative explain the work completed at your home? *
12. Were you offered the Operative's palm held device to sign for the completed job and to answer 2 questions regarding your appointment, and completion of the job? *
13. Were you satisfied with the work carried out? *
14. Was more than one appointment required to complete the repair? *
15. Did you have to raise a complaint in response to any aspect of this repair? *
16. Overall, how would you rate our repairs service? *
17. Were the Helpdesk staff helpful and polite? *
18. Overall, how would you rate our Helpdesk Service? *
19. Would you like to make any comments regarding the repairs service which will help to improve the service we offer?
Comments
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