Helpdesk Team
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Will McMaster Will has 16 years experience within the Call Centre/Helpdesk industry of which 14 have been at management level. Spending 5 years as a sales manager within one of the largest telecommunications organisations in the world gave Will a head start in his career. He progressed by working for a number of organisations including working as the Call Centre Operations Manager for one of the UK’s most prestigious hotel groups for six years. One of Will’s objectives is to simply enjoy life; he is very much a family man and enjoys nothing better than simply messing around with his kids. |
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Chris Williams Chris has a background of 27 years in a Customer Care/Service/Sales environment. Chris has a firm but fair approach. Chris has three grown up children and in her own words says, “I love a challenge and job satisfaction which I get here at MHS”. |
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George Mallon George has worked at all levels within the contact centre industry for over 10 years. Prior to MHS, George worked for Carphone Warehouse as a Contact Centre Manager and more recently as a Customer Service Manager for Capita Business Services. George likes to make a difference whilst at work and takes great satisfaction when people in his team develop their roles to enhance their own careers. |
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Carol McCarthy A motivated and experienced professional with a successful 18-year track record of achieving business goals, Carol has a real talent for quickly mastering projects. Carol is diplomatic and tactful with individuals at all levels and is accustomed to handling complaints at Chief Executive level. |
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Matthew Coats-Way Prior to joining MHS, Matthew previously worked for O2 where he was a Retention Team Manager. Matthew has worked in various customer service roles, including the Travel and Pub trade. He enjoys watching Liverpool football club and playing golf for which he has represented his county at Under 16 level. Matthew is married and has a daughter. |
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Steven McKenna Steven has 11 years of Helpdesk and Contact Centre experience. He joined MHS in March 2010 but has extensive experience in improving customer focus within the financial sector and within process management. Steven strives for continuous improvement and prioritises the process of making things better for the customer. Steven has a degree in Mathematical Statistics BSc(Hons) from the University of Liverpool and his hobbies include music (playing and listening) and football (playing but mainly watching). |
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Paul Williams |
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Chris Guy Chris has been working for the company since July 2007 when he started out as a helpdesk agent. Prior to this, Chris graduated from Liverpool University in 2006 with an honours degree in Human Biology and then decided to travel the Southern Hemisphere for the next 6 months. Since returning, he has worked as a sales advisor for an electrical company until entering the business back in the summer of 2007. Chris was recently promoted in October 2008 to the role of Helpdesk Team Manager. |
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Brian Morgan Brian has worked in the customer care environment for the last 10 years. He worked as a Customer Care manager on the United Utilities contract which dealt with water and electrical problems. During this time he was lucky enough to be sent to work in the Lake District for six months and lived in a barn conversion on the base of Skidaw with only sheep for neighbours. Brian joined MHS in April 2006, and is married with 3 children. |
