Guides to Points of Contact

The following table provides a reference on who to call when you need assistance with any particular aspect of your SFA property.

Enquiry

Who to Contact

Accommodation Charges

DIO Housing Information Centre (HIC)

Aerials

MHS Customer Helpdesk
(Note: this only applies to aerials installed by MHS)

Antisocial Behaviour

DIO Housing Information Centre

Asbestos (suspicion of)

MHS Customer Helpdesk

Applications for Housing

DIO Housing Information Centre

Carpets and Curtains

MHS Customer Helpdesk
Subject to DIO approval.
Note: These are not part of the MHS service as any requests must be first approved by DIO. Contact the MHS Customer Helpdesk and we will liaise with DIO to obtain approval on your behalf.

DIY

DIO Housing Information Centre

Drainage

Coordinated through MHS Customer Helpdesk.
Note: Drainage outside of the external wall is the responsibility of Project Aquatrine, a separate DIO contract. Customers should contact the MHS Customer Helpdesk who will pass on the details to the responsible contractors.

Emergencies

MHS Customer Helpdesk

Furniture

DIO Housing Information Centre

Garages (within the area immediately surrounding the property)

MHS Customer Helpdesk

Garages (detached blocks)

MHS Customer Helpdesk
Subject to DIO approval

Gutter Clearance

MHS Customer Helpdesk

Improvements to your property
(New facilities / upgrades)

MHS Customer Helpdesk
Subject to DIO approval.

Insurance

DIO Housing Information Centre

Irregular Occupancy

DIO Housing Information Centre

Litter and Fly Tipping

MHS Customer Helpdesk
Subject to DIO approval.

Moving to another SFA property

DIO Housing Information Centre

Moving to another area

DIO Housing Information Centre

Neighbourhood problems

DIO Housing Information Centre

Painting (inc. outside painting such as doors and brickwork).

MHS Customer Helpdesk
Subject to DIO approval

Pest Control (including rats, silverfish, mice, wasps, ants, bees, bedbugs, carpet beetles, squirrels, cockroaches, moles, fleas, foxes, houseflies)

MHS Customer Helpdesk

Playpark maintenance and inspections

MHS Customer Helpdesk

Repairs

MHS Customer Helpdesk

Roads

MHS Customer Helpdesk

Satellite Dishes

DIO Housing Information Centre

Special Needs Adaptations

DIO Housing Information Centre

Steetlighting

MHS Customer Helpdesk

Tree Pruning

MHS Customer Helpdesk

Utility Billing

DIO Housing Information Centre

Water Supply

Coordinated through MHS Customer Helpdesk.
NOTE: Water Supply is the responsibility of the local water company.