Communicaton Channels

We want to establish good communications with all our customers.

We will contact you either:

• Directly by phone

• By letter

• By notices on our website

• By posters and notices in HIVE

• Through links with Families Federations websites

• At Occupant Consultative Meetings

• At Local Housing Surgeries run by MHS

• Through Unit Welfare staff

• Exceptionally, through notices in Unit Daily Routine Orders

You are invited to contact us:

• By phone at the Help Desk on freephone 0800 707 6000

• Through the Customer Satisfaction Survey scheme

• Through our MHS Liaison Officers (MLOs) at Local Housing Surgeries

In general, if you require any service associated with the maintenance of your property, please contact MODern Housing Solutions. For other housing services, please contact DE at the Housing Information Centre. For guidance on who to contact for what support, please see the page “Guides to Points of Contact” under ‘Contact Us’.