1. Was the repair easy to report? *

Yes

No

2. Were you told when the contractor would be calling? *

Yes

No

3. Did the Contractor arrive when we said they would? *

Yes

No

4. Was the Repair completed in the timescale you were told? *

Yes

No

5. Did you have to call us again because the repair was not completed? *

Yes

No

6. Did the Contractor show you their identification badge? *

Yes

No

7. Did the Contractor ensure that your property was protected before starting work and clean-up adequately on completion of works? *

Yes

No

8. Were you satisfied with the works carried out? *

Yes

No

9. Overall, how would you rate our repairs service? *

Excellent

Satisfactory

Good

Poor

10. Were the HelpDesk staff helpful and polite? *

Yes

No

11. Overall, how would you rate our HelpDesk Service? *

Excellent

Satisfactory

Good

Poor

12. Would you like to make any comments regarding the repairs service which will help to improve the service we offer?

Yes

No